Return & Refund Policy

Return & Refund Policy

Last Updated: 09 July 2026

Since all DevDha products are made-to-order, please read this policy carefully before placing an order.

1. Cancellations

• Before production begins: Full refund minus payment gateway charges (if any). Contact us within 12 hours of order placement.
• After production begins: Cancellation is not possible once printing has started, as the material cost is incurred.
• Custom orders: Cancellations are not accepted once the 3D model has been approved and printing has begun.

2. Returns

We accept returns only in the following cases:

• The product received is significantly different from what was ordered
• The product has a manufacturing defect (broken, warped, or structurally incomplete)
• The wrong product was delivered

Returns must be initiated within 48 hours of delivery by contacting us via email or WhatsApp with photos of the issue.

3. Non-Returnable Items

• Custom-designed products made to customer specifications
• Products damaged due to customer mishandling after delivery
• Products returned after 48 hours of delivery
• Digital products (downloads)

4. Refund Process

Once a return is approved:

• Refunds are processed within 5–7 business days
• Refunds are made to the original payment method (UPI/bank transfer)
• Shipping charges are non-refundable unless the return is due to our error

5. Quality Guarantee

We stand behind the quality of our products. If you receive a defective item, we will replace it at no additional cost or issue a full refund — your choice.

6. Contact for Returns

To initiate a return or refund:
Email: hello@devdha.in
WhatsApp: Available on our contact page
Please include your order number and photos of the issue.